Introduction

This Privacy Policy describes how BEMUGA Group ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website, use our services, or interact with us. We are committed to maintaining the confidentiality and security of your information.

Last Updated: [Date]
Effective Date: [Date]

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, industry, business requirements
• Communication Data: Messages, inquiries, and correspondence with us
• Service Data: Information related to our logistics services and transactions

Technical Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referral sources
• Device information

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide logistics services, process requests, and fulfill contracts
• Communication: To respond to inquiries, provide updates, and send important notices
• Business Operations: To manage accounts, process payments, and maintain records
• Improvement: To analyze website usage and improve our services
• Marketing: To send relevant information about our services (with your consent)
• Legal Compliance: To comply with applicable laws and regulatory requirements

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: Trusted third parties who assist in our operations (e.g., IT services, payment processors)
• Business Partners: Partners involved in delivering logistics services (with appropriate agreements)
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Protection: To protect our rights, safety, or the rights and safety of others

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through our cookie consent banner or your browser settings.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure data storage systems
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and applicable legal requirements.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing
• Consent Withdrawal: Withdraw consent for consent-based processing

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframes required by applicable law.

International Data Transfers

As a logistics company operating across East Africa and internationally, your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable privacy laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: